Logo

| Support

| Cash Flow Complete Support

Session timeout

Due to inactivity you have been logged out of the Support Center.

To start again, please log back into the application and click the 'Support' link.

WELCOME TO OUR NEW SUPPORT CENTER!

Now it's easier to find exactly what you're looking for.

Plus, we've added more (and better) content about top searches.

Help us help you. Search for an answer.

How do I set up a vendor?

~

How do I pay bills?

~

How do I void a payment?

~

How do I handle a failed payment?
When will my vendor receive their payment?

~

How do I pay a vendor electronically?
How do I add a vendor?

~

How do I void a payment?

~

How do I invoice a customer?

~

How do I pay bills?
When are funds deducted for a payment?

~

How do I set up autopay for a vendor?
  • Getting started
  • Syncing & advanced features
  • Trending
    issues & notes
  • Get Started
  • Payables
  • Receivables

ACCOUNT SETUP View all

  • Get Started checklist
  • Enabling accounting preferences
  • Enabling accounting classifications
  • Create an accounting classification

GETTING PAID View all

  • Adding new customers
  • Enter a new Invoice
  • Portal accounts: what the customer sees
  • Payment timing - Receivables

CONNECTING WITH MY VENDOR View all

  • Set up a vendor for ePayment
  • Inviting a vendor to be paid electrnoically
  • Large Biller Vendor ePayment Setup
  • Applying payments to the correct account

PAYABLES / HOW TO PAY View all

  • Enter a new bill
  • Paying Bills
  • Payment timing - Payables
  • Vendor not connected yet

QuickBooks for Windows View all

  • QuickBooks for Windows Sync Setup Guide
  • QuickBooks for Windows - Sync dashboard local setup installation
  • QuickBooks for Windows - Server or Hosting provider sync dashboard installation
  • Sync with QuickBooks for Windows

QuickBooks Online View all

  • QuickBooks Online Sync Setup Guide
  • QuickBooks Online Sync - At a Glance
  • QuickBooks Online Sync - FAQ's
  • QuickBooks Online Sync - Notes and Known Limitations

NetSuite / Intacct / Xero

  • NetSuite Sync Setup Guide
  • Intacct Sync - User Guide
  • Xero Sync Setup Guide
  • Other Accounting Systems

Import / Export View all

  • Best practices: Importing non-transaction records
  • Best practices: Importing transactions
  • Exporting records and transactions from Bill.com
  • Export Profiles: Customizable export reports

Payables View all

  • What to expect when voiding payments
  • Returned Checks
  • Pay a Vendor feature
  • Enabling Accounting preferences

Receivables View all

  • Payment Timing - Receivables
  • Recurring Invoices
  • Charging a customer
  • Setting up Auto Pay for a customer
    Load more

    We’re open to new ideas and suggestions.

    We will forward any suggestions to our product team.

    • Manage vendors
    • Manage customers
    • Manage Company info
    • Pay a vendor
    • Manage invoices
    • Upload a business logo
    • Manage vendors
    • Autopay for vendors
    • Mark a bill as paid
    • Pay a vendor
    • Payables payment timing
    • Void an outgoing payment
    • Manage customers
    • Create and send a customer invoice
    • Get paid via the Customer Portal
    • Manage invoices
    • Receivables payment timing
    • View payments received

    FAQ

    Auto Pay for Vendors Recurring bills Creating a recurring invoice Auto Pay for Customers Accepting ePayments Vendor not connected yet Managing Vendor payment methods Payment timing - Payables Check payments Charging a customer Updating a vendor's bank information Setting up and using the Network Applying vendor credits Processing Items from the Inbox
    How do I add a vendor? How do I void a payment? How do I invoice a customer? How do I pay bills? When are funds deducted for a payment? How do I set up autopay for a vendor?

    Can’t find your answer?

    Available Monday - Friday, 5am-6pm PT.

    E-mail
    My support history

    Getting started

    ACCOUNT SETUP View all

    • Get Started checklist
    • Enabling accounting preferences
    • Enabling accounting classifications
    • Create an accounting classification

    GETTING PAID View all

    • Adding new customers
    • Enter a new Invoice
    • Portal accounts: what the customer sees
    • Payment timing - Receivables

    CONNECTING WITH MY VENDOR View all

    • Set up a vendor for ePayment
    • Inviting a vendor to be paid electrnoically
    • Large Biller Vendor ePayment Setup
    • Applying payments to the correct account

    PAYABLES / HOW TO PAY View all

    • Enter a new bill
    • Paying Bills
    • Payment timing - Payables
    • Vendor not connected yet

    Getting started

    QuickBooks for Windows View all

    • QuickBooks for Windows Sync Setup Guide
    • QuickBooks for Windows - Sync dashboard local setup installation
    • QuickBooks for Windows - Server or Hosting provider sync dashboard installation
    • Sync with QuickBooks for Windows

    QuickBooks Online View all

    • QuickBooks Online Sync - Setup Guide
    • QuickBooks Online Sync - At a Glance
    • QuickBooks Online Sync - FAQ's
    • QuickBooks Online Sync - Notes and Known Limitations

    NetSuite / Intacct / Xero

    • NetSuite Sync Setup Guide
    • Intacct Sync - User Guide
    • Xero Sync - Setup Guide
    • Other Accounting Systems

    Import / Export View all

    • Best practices: Importing non-transaction records
    • Best practices: Importing transactions
    • Exporting records and transactions from Bill.com
    • Export Profiles: Customizable export reports

    Payables View all

    • What to expect when voiding payments
    • Returned Checks
    • Pay a Vendor feature
    • Enabling Accounting preferences

    Receivables View all

    • Payment Timing
    • Recurring Invoices
    • Charging a customer
    • Setting up Auto Pay for a customer

    Trending issues & notes

      Load more